You should expect your refund in around 4 weeks from when sending your product to us (say 3 -10 business days), processing your claim (3-5 working days), and the time it takes for the transaction to clear our bank and arrive in your account. We reserve the right to use cheque, EFTPOS, bank transfer or other methods to settle your refund.
We will notify you via email when we receive your item and when your return is being processed.
To help you further please refer to our warranty page. Prior to doing so, here is a quick checklist.
1. Returns are only accepted if there is a manufactures fault or the goods are not as described.
2. We require a minimum of 2 images from different angles to help us ascertain what problem you are having.
3. You return goods to us within 30 days of purchase.
4. Proof of purchase – the original tax invoice
5. The goods are in their original conditions protected by their original packaging
6. The goods are not dirty, stained or otherwise affected, including tear marks, torn zips or drag marks.
If all is good please proceed to warranty page.