FAQs

Did you know?

In medicine the fowlers position is a standard patient position. It is used for improving comfort, relieving pain, making eating easier or reading in bed. This relaxes the abdominal muscles allowing for improved breathing, promoting improved oxygenation through the lungs via improved muscular chest expansion.

Bedding Quality

  • How does your latex mattress help my back?
  • Is Foam and Latex different?
  • How's it different?
  • Why in some cases do I need to give my new topper time to get use to?
  • Which density is best for me?
  • What base do I need, if I buy a new mattress?
  • How is your latex mattress going to help my sleep?
  • Do I need a new pillow with my new mattress?
  • What type of latex is the latex mattress? Latex mattresses are made via 2 processes, they are the Talalay or Dunlop.  Which do you use?
  • Is the inside of the Latex mattress made entirely from purely latex?  Many 'latex' mattresses contain foam layers, springs and wool, with many latex mattresses only containing a 'top' layer of latex.
  • Why purchase from us?
  • What about allergies and dust mites and our latex mattresses?
  • How long can I expect a latex mattress to last?
  • Is there a guarantee?
Our latex mattresses are specifically designed to support your body for years.  By supporting and protecting the natural curves of the spine your muscles can relax with pressure relieved in the joints of the spine and with less joint pressure you can experience less pain.  Our mattresses ability to provide the right balance of cushioning comfort and support can have a profound effect on your health.  Less pain, less stiffness mean a happier, more vital you.
Yes, in many ways.  As a topper latex generally has a slightly more supportive, ‘push back’ feel where memory foam has a more ‘sink in’ feel.
Latex is considered a more natural product where visco-elastic memory foam is a type of foam manufactured with petro chemicals.
Your body needs time to  adapt and re-educate itself.  It has spent years learning to adapt to an uncomfortable surface.  All our toppers are quality and in time you wont look back.
We are the only company we know that gives you a choice – and choice can be confusing, right! Ok, if you want to really soften a hard bed – go soft.  If you have a lot of joint pain and need cushioning – go soft.  If you’re existing mattress is a touch firm and needs a bit of modifying – go medium. If your 90kg or more consider medium for the extra support you may need.  When you need to firm up a bed go firm.
Anyone saying “any type will do” or “sprung or slatted”, it doesn’t matter, should lose their job. Slats are the answer and make sure its sturdy enough to take the mattress weight, you, your partner, a dog or 2 and grandchildren.
The more comfortable you are, the less you toss and turn and the deeper, more relaxed sleep you can expect,  That’s the secret of our latex bedding – You can expect years of support, while enjoying a healthier nights sleep, with latex being hypo-allergenic and dust mite intolerant.
A pillow should never be an afterthought when purchasing a bed.  There is nothing better than the comfort provided by a clean pillow. With over 30 years of experience in customer service we are here to provide truly personalised service, not only meeting, but beating your expectations. We stand by our product, our warranties and guarantees.
We only use ‘Dunlop’ Processed latex. N.B.  Dunlop is the name of the process – it is not associated with the Dunlop brand.  The Dunlop process is internationally considered the purest form of latex mattress manufacture.
Our latex bedding is purely latex from top to bottom – when purchasing we will happily sign off on the fact that your latex mattress is as described.  You can rest assured knowing your getting what you paid for.
As a family run business great pride is taken in sourcing only the best quality and widest selection.  We guarantee our productss are internationally certified to the highest of standards. We pride ourselves on our product knowledge and ability to totally customise to your requirements – Whether you need super soft or extra firm we have what you need. Our hugely popular King and Queen no partner disturbance dual mattresses allow each partner to sleep on the level of firmness they need for a great night’s sleep, without the interruption experienced with most mattresses when your partner moves in bed.
Being 100% latex, our mattress naturally repel dust mites.  This is achieved with a protein compound in the latex itself as well as the 100% Cotton inner cover.  Latex, is also recommended for those with allergies and asthma as the latex doesn’t break down and crumble creating dust like normal foam does.
In general, now days the Health Department would like to see us change our mattress after 5 to 8 years.  A latex mattress can be expected to last 10 to 15 years.  It is advised  to use mattress protectors and to replace the protector every year or two.  Use common sense and treat the latex mattress as a high quality piece of furniture……… which it is.
Yes we offer an Australian 10 Year guarantee on all our 100% latex mattresses

Electronic Adjustable Beds

  • Are they easy to move around the room?
  • Do they come in different colours?
  • Am I able to use my existing mattress?
  • Where are the bases made?
  • What is the warranty on the base?
  • I have an existing bedroom set, will an EAB fit?
  • Can I go from synchronised settings to dual settings and visa versa?
  • Do they all come with the metal pole at the end of the mattress? Can I remove this pole?
  • Do I need to get the bed installed or can I do it myself?
  • Do the Electronic Adjustable Beds come with a back up battery?
  • Can I get casters?
  • Do the legs only come in silver?
  • Does each split require separate sheets?
  • Do they come with headboards?
  • Do the feet of the EAB scratch the floor?
  • Are they readily available?
  • Are they easy to repair?
  • Does the base sag?
  • Is it bad for the mattress if the bed remains upright for an extended period of time?
  • If we lose one remote, can we control both sides with the one remote?
  • Do you have base covers so the bed looks like one piece?
  • What sizes do the beds come in?
Due to the weight of the base, we recommend being carried by 2 or more people if movement is required. If you want the flexibility of moving your base around we can offer lockable castors
The base comes in a neutral brown, studies show that this colour goes best with general bedroom settings.
Depending on the type of mattress you are currently sleeping on, yes. However inner spring and box mattresses lack the flexibility required for the EAB’s maximum benefits. Recommended mattresses are Latex or Memory form.
The motors used in our Electronic Adjustable Beds are made by German Okin. The steel frame and fabrics are made under supervison in China.
Our Electronic Adjustable Bases come with a 10 year warranty on the frame and 5 year warranty for the Okin motor.
Our Electronic Adjustable Bases have the same specifics as any other style of bed base. These beds can be easily put inside an existing frame (pending dimensions)
Yes this is no problem at all, please refer to user manual for instructions.
Yes this pole is an essential part of the Electronic Adjustable Base. This pole is required to hold the mattress on the bed when the bed is in an upright position. Without this pole the mattress may come off the bed. The Pole is removable, however we do not recommend this.
You are not required to get the bed installed by our delivery team, however due to the weight of the bed, we recommend 2 or more people be present if you are attempting to instal the bed yourself.
Yes this option is avaialble on selected base models. The back up battery allows the bed to be raised or lowered in the event of a power out.
Yes Casters are available
Yes they do, studies show that this colour goes best with general bedroom settings.
This depends on how the EAB is set to operate. This both sides are set to operate as one, then one fitted mattress will be adequate, however if the EAB is on a dual system, 2 split sheets will allow the base to work at its optimal effectiveness.
No they do not come with headboards, however headboards are available to be purchased.
The bed in a stationary position will not scratch the floor, however should you attempt to slide the EAB across a hard floor, scratching is a possiblity.
Yes
Yes. Each component of the Electronic Adjustable Base can be replaced if required.
The Electronic Adjustable Bases  does not sag. The frame of the mattress comes with a 10 warranty.
This depends on the type of mattress you have on the EAB. Refer to question 3
Yes this is possible. Refer to user manual for instructions.
We do not stock these types of covers.
We stock a range of bed sizes from Extra long singles through to King Sized Beds

Slatted Bases

  • Where are the Electronic Adjustable Beds Australia’s Slatted Bases made?
  • What are the benefits of a slatted bed base over a standard base?
  • What happens if I break a slat?
  • Do You have adjustable bases?
  • Can I keep my current bed surround and just update the base or slats?
  • Do your bases support any type of mattress?
  • What is the Warranty on your bed bases?
  • Do you slatted bases come in different colours and fabrics?
Our bed bases are all made by hand in Western Australia. All bases are made to order and please allow 3-4 working days for build time
Slatted bed bases are designed to provide maximum comfort and support for latex and memory foam mattresses. They allow the mattress to “breathe”, making for a healthier nights sleep with improved ventilation, so mould and mildew don’t build up over time.
It is very rare for a slat to break (see Warranty & Care Information), however in the unlikely event this does occur, we will assess each case on its merits.
Yes – please see ‘Electronic Adjustable Beds’ in the main tab bar
Yes – all of our bed bases are designed to be installed inside bed surrounds.
Yes
All of our bed bases include a 5 year warranty – see warranty & care information.
Yes we have a large selection of fabrics and colours available. Please call 1300 349 771 for more information or visit one of our showrooms.

Caring for your bed

  • What if I thought my mattress topper was a bit softer or harder than I thought it would be?
  • How do I care for my new topper?
  • Can I use an electric blanket?
  • How do I clean my mattress?
Relax! Our years of experience have demonstrated that its important to sleep on your new bedding for atleast a month before coming to a conclusion!
We suggest you use of a high quality mattress protector on your topper. If needed use a sponge and spot clean, squeezing gently to remove excess water. Never use bleach, cleaning agents or hot water. Do not dry or place any latex in the direct sunglight
With latex YES. With memory foam NO.
Our mattress covers can be removed for cleaning, meaning a healthier clean sleeping enviornment. You can remove the cover and dry clean only. Do not wash by machine.

Delivery and Purchasing

  • What Payment Methods do you accept?
  • Can I Pay by money order or cheque?
  • What is a credit card payment?
  • Is this website secure for credit card payments?
  • Do you offer lay-by?
  • How safe is my information kept with Electronic Adjustable Beds Australia?
  • What does Electronic Adjustable Beds Australia do to improve its security?
  • Do your prices include GST?
  • Does an Item I am looking to buy come with a warranty/guarantee?
  • If I have a warranty/guarantee claim and need to return my item, who pays for the postage cost?
  • How long is my warranty/guarantee on my product?
  • What about unpacking (opening) our bedding?
  • How can some companies offer free Delivery on a large bulky item, like a mattress?
  • Is it true there is deleivery and then there's delivery?
  • How can some company offer free mattress delivery?
  • Can I pick my topper up from your warhouse?
  • What about product delivery?
  • Can I place an order over the phone?
  • If I have other questions, do you mind if I call again?
  • If you’ve got such a premium quality product why are you so reasonably priced?
  • Why buy from Electronic Adjustable Beds Australia?
  • How do you compare with the others?
  • Can I order by phone?
We accept VISA, MasterCard, American Express, Cash, Cheque or Electronic Fund Transfer
Yes, however please remember all cheques need to be cleares before your product is dispatched
Real time payment through our eaba.com.au website; Visa, MasterCard and American Express accepted
Yes, Did you know that website purchases are more secure than using your credit card in a retail shop. We have a security SSL certificate for your peace of mind
Yes, no problem. Just remember there is no refund of your lay-by payments if you change your mind. We are very flexible with payments . All lay-bys must be settled within 6 months (180 days) of initial payment. Initial payment must be 25% or more of full purchase price.
All information you send us is encrypted in transit. If somehow someone attempts to read the information you send us then all they see is an incomprehensable message. The technology we use is called digital security certificates. This program is provided by one of the most established certification authoroties worldwide called Rapid SSL Certificate
We do not store any credit card details anywhere. We only use third parties that satisy our strict security standards. We also use extreme networking secutiry measures such as fire walling and VPN’s
Yes, except for products GST exempt
Yes, All products come with a warranty. Please See ‘Warranty” under the information tab.
We recommend taking tranist insurance on your return postage, as items in transit are your responsibility until received back at our warehouse. All costs associated with a return are the responsibilty of the purchaser and will be reimbursed if the product is defective
Pillows 1 year, Toppers 4 years, Mattress 10 years
Do not rush unpacking your product. Enthusiatic unpacking may result in damage to your product. Avoid pullin, ripping or tearing your product by handling with care.
Absolutely. Offer what looks like a cheap price and save with “we don’t care how it arrives delivery”. When you choose our beatiful bedding we are not happy until you’re happy. I guess that’s one of the reasons we get the referrals we do
Easy, supply an inferior product or load the price of the mattress! Nothing is FREE. Trucks, staff, packaging etc are not free.
To offer you a premium quality product at these prices, we must automate our dispatch process
Prior to acceptance of goods from the courier / shipping agent; check that you are happy to receive your good.  Once signed responsibility turns to you.
absolutely, we are not paying other people in a call centre who may or may not be able to answer your questions. We love a chat being a family concern. We can answer your questions right away
Not at all. Its all about peace of mind. This web page is pretty extensive and will have most of your questions answered. However if in doubt please call us
Great question. We are a family business (31 years). We have the contact, buying power and industry knowledge to do it right and get it right. Without sounding corny, we wont sacrifice quality for price, its bad businss for you…. And us.
Quality, service, value and price. We are really good people doing a great job. “We know our stuff”
We are not a clearing house for excess stock or cheap goods. We will be there when the others wont want to know you
If at any stage you feel uncomfortable securely ordering your products online, you can call our online shop help desk on 1300 349 771 to complete your order

If you have any other FAQs please do not hesitate to contact us 1300 349 771.